Frequently Asked Questions (FAQ)

How long is your Return or Exchange period?

  • Product(s) come with a 7 day hassle-free return policy, subject to approval by seller. Any returns/exchanges after 7 days of delivery will not be accepted.

How long are Return Merchandise Authorizations (RMAs) valid for?

  • A Return Merchandise Authorization (RMA) is valid for 7 days after we email it to you. If we don't receive any response or product we will assume you have decided to keep the product(s) and the RMA will be closed.

When will I receive my refund if I ship something back using an RMA?

  • Within 4-8 business days after the order is delivered to us. Please keep in mind your payment provider can take up to 24-48 hours to process the refund on your side.

Do you refund shipping charges and Environmental Handling Fees (EHF)?

  • Shipping and handling (S&H) charges are non-refundable unless the item is determined to be defective or an error of fulfilment. Environmental Handling Fees will be refunded if any.

What if I want to return a multi-box shipment?

  • If the product was shipped to you in multiple boxes, please wait until you've received the final box before making a return. The return period will start after you get the final piece.

How do I return a gift?

  • Gifts: If you have a gift receipt, bring the item(s) and gift receipt in store and the value of the item(s) being returned will be credited to your in-store customer account. No other types of credits are available. If you weren't given a gift receipt, please ask the purchaser to come in-stores to confirm their information so we can provide a gift receipt to them.

Need help? We're available at+1 (416) 745-1021 or Email us